Let’s talk

Something to ask? Something to say?

We’ve got different teams, to handle different kinds of questions. Here’s how you can get in touch.

 

If you’re looking for our online shop, you’ll find it at www.newlook.com. Or if you want to talk to someone at your nearest store, use our store locator.

For any other questions or problems, it’s best if you speak to our Customer Services team. They work 8am to 8pm, Monday to Saturday – and 10am to 6pm on Sundays (UK time). 

If you’re in the UK, you can call us on 0344 499 6690 (charged at a local rate).

If you’re outside the UK, you can call us on + 800 0926 0926.

Or you can write to us at:

New Look Customer Services
PO Box 782
Exeter
EX1 9TY

If you’d like to find out more about what we’re doing to protect our people and planet, check out our sustainability pages.

Or to speak to our Ethical Trade team, email us at ethical.support@newlook.com

For any financial PR issues, please contact Headland:

Tel +44 (0)20 3805 4822

Email newlook@headlandconsultancy.com

Want more information on our franchise partners? Or interested in opening your own New Look franchise? 

Email us at:  fran.enquiries@newlook.com

London Support Centre
New Look Retailers
45 Mortimer Street
Westminster
London
W1W 8HJ
UK
Call us on: +44 1305 765000

Weymouth Support Centre
New Look House
Mercery Road
Weymouth
Dorset
DT3 5HJ
UK
Call us on: +44 1305 765000

Paris Support Centre
New Look Retailers
11 rue Leredde,
CS 11350,
75214 Paris
Cedex 13,
France
Call us on: +0033 (0) 1 46 46 37 00

China Support Centre
Unit 801~804 & 808,
8F, Building C,
The Place,No.150 ZunYi Road,200051,
Shanghai

Lymedale Distribution Centre
Pit Head Close
Lymedale Business Park
Newcastle Under Lyme
ST5 9QG
UK

Registered number for New Look Retail Group Limited: 3113468 (England)

If you’re looking for news alerts, annual reports or other reports and publications, you can find them right here on our website:

For any other issues, you can write to us at:

New Look Retail Group Limited
New Look House
Mercery Road
Weymouth
Dorset
DT3 5HJ
United Kingdom

Or email us at: investor.relations@newlook.com

If you’re looking for press releases, images or reports and publications, you can find them right here on our website.

For any other press issues, talk to our press office.

You can email us at: press.office@newlook.com
Or call us on: 0203 219 7410