Ethical trading is central to how we work

New Look has a role to play in upholding human rights, by ensuring workers in our supply chain are protected by the right policies and systems, and providing access to remedy in any cases of human rights risks.

We put workers’ needs at the centre of our ethical sourcing strategy. Despite doing our best to protect workers in our value chain, we know that many people employed in the garment industry face poor working conditions that affect their safety, health and quality of living.

No matter which country, supplier or factory, our priority is to ensure that workers are treated fairly, safely and ethically, working together to drive continual improvements of their working environment.

Every year we speak to thousands of workers around the world. Their stories, along with on-site audits, factory visits and our own project experience, create a picture of our supply chain and inform our strategy and the high standards we set for our suppliers.

We have achieved a great deal since we began our journey towards ethical sourcing, from protecting the health and safety of workers promoting gender equality. Here are some of highlights from the past years.

More than 200 suppliers help us make the products that our customers love. This year we’ve sourced from nearly 800 factories in 30 countries, mainly from China, Bangladesh, Cambodia, Turkey and the UK.

All suppliers, factories, agents and units must commit to, and demonstrate continued adherence to, our Ethical Aims, which set out our standards for fair and safe working conditions. The Aims align with the International Labour Organization’s conventions, and the Ethical Trade Initiative’s Base Code, to improve the labour standards of workers around the world.

To live up to our global CSR goals and address the complex issues facing the fashion industry, it is vital that we partner with governments, the private sector, civil society, trade unions and other stakeholders. Our partners range from international organisations to local NGOs, bringing essential expert knowledge on specific issues affecting our industry which, combined with our own experience and leverage, can lead to a greater positive impact.

It’s important for us that our projects have a long-lasting and positive impact upon workers. Many of our collaborations aim to pave the way towards setting new industry standards that will make a true difference on the ground.

It’s important for us to keep our customers updated with our latest progress and initiatives. Use the different tabs on the sustainability section to learn more about our work, or read our latest Corporate Social Responsibility Report. We also have a member of our ethical team on hand to answer any questions you might have. Just email ethical.support@newlook.com and we'll do our very best to answer.