Fair pay. Fair play.

Keeping workers safe and improving the quality of their jobs is one of our main ethical objectives. In 2012 we worked with more than 200 factories employing 143,000 workers to make this a reality.

  • In 2005, we set up our Factory Improvement Program. In the first three years alone, we managed to improve pay for 15,653 factory workers across India and Bangladesh.
  • In 2010, we let all our suppliers know that we’re against the use of Uzbek raw cotton in New Look products, due to widespread use of organised child labour and forced adult labour in cotton cultivation. We expect all our suppliers not to source textiles from mills that source cotton from Uzbekistan, whilst these practices continue. We ask that all suppliers investigate their cotton supply chain and take all necessary steps to avoid Uzbek cotton ending up in our products. We expect all suppliers to be able to identify the source of the raw cotton used in New Look products and to keep records to prove its country of origin.
  • Since 2011, we’ve been working with 7 other brands, UK Aid and Impact to improve pay, working hours and health and safety for 112,000 factory workers across India and Bangladesh through the RAGS Better for Business and Workers program.
  • Between April 2012 and January 2013, we worked with over 100 factories around the world to raise awareness of health and safety and understanding of how to protect their workers.
  • In January 2013, we trained 167 managers from all our factories in Bangladesh on fire safety.