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Creating a New Look to be proud of.

We've worked hard to create spaces where every voice can be heard, where individuality can flourish and where together, we’re united by a common goal - to inspire that New Look feeling in our customers – and in ourselves. Our 6,500 talented, committed and wonderfully unique team members come together for our 225 million customers every day. 

Our warm and welcoming attitude is something we’re proud of, and we strive to make sure everyone feels that they belong.

Our values.

We want our values to shine through in everything we do.
Sharing our values
It Starts With Me
We take accountability for and ownership of everything we do. We're curious and ask the right questions. We're clear about our own purpose, we take time to invest in our personal growth and wellness, and we encourage others to do the same.

Play To Win
We're clear on what we stand for and what we need to achieve. We make informed, fair decisions and celebrate and reward success. We constantly raise the bar and are empowered to be brave and bold in everything we do.

We Are One
Success comes from the collective energy and contribution of all our colleagues. We develop effective relationships, showing compassion and respect for each other. We care about each other and our communities and celebrate diversity.

Customer Obsessed
We know who our customers are.  We're here to listen and see things from their point of view.  With every project we work on, and every customer we interact with, we surpass their expectations, and always make them feel seen.

Wellbeing matters.

There’s more to life than work, which is why our wellbeing programme supports our people across all aspects of life. Focused on physical, financial and mental health, our programme encourages us all to talk openly about our wellbeing, whether it’s a good or a bad day. Being Kind means a lot to us, so we strive to raise awareness, and partner with organisations such as the Retail Trust and Holate to offer specialist advice and support when needed.

Employee wellbeing
Employee wellbeing mobile image

Inclusivity matters.

Like many, we’ve taken a long, hard look at our approach to inclusivity.  As one of the first broad-appeal fashion brands, inclusivity has always been important, but we know that when it comes to Equity, Diversity and Inclusion (ED&I) , we can all do more. Our established ED&I roadmap focuses on how we recruit to ensure we are always inclusive.  Together, we learn, we support and we care. 

When it comes to Equity, Diversity & Inclusion, we’re on a journey of continuous improvement.

We champion a wide range of projects, initiatives and campaigns that our colleagues care about.

Our approach to equality, diversity and inclusivity in action
Our approach to equality, diversity and inclusivity in action mobile image

Diversity, in all forms, is important in any industry, especially when it comes to our ways of working.  We believe a diverse team from all walks of life is the key to rich, innovative thinking.

Careers

Considering a career at New Look?
Considering a career at New Look?

Our mission

Making a positive impact
Making a positive impact