Our people
Creating a New Look to be proud of
At the heart of our business is our New Lookers - over 6,500 colleagues across the country, across stores, support offices and distribution centre - who bring that New Look feeling to life for our customers, every day.
Together, we give our customer confidence and help create the moments that matter the most.
Our values
We want our values to shine through in everything we do.
Customer obsessed
We start with her everyday life, her wardrobe and her shopping missions, using insight, data and creativity to make every experience feel relevant, effortless and confidence-boosting.
Play to win
We move with ambition, pace and confidence, using our brand strength, customer insight and fashion energy to grow, compete and win.
It starts with me
We each take ownership for the part we play, bringing clarity, energy and accountability to every decision.
Play to win together
We win when we move as one system, with product, styling, channels and experience all aligned around the customer.
We start with her everyday life, her wardrobe and her shopping missions, using insight, data and creativity to make every experience feel relevant, effortless and confidence-boosting.
Play to win
We move with ambition, pace and confidence, using our brand strength, customer insight and fashion energy to grow, compete and win.
It starts with me
We each take ownership for the part we play, bringing clarity, energy and accountability to every decision.
Play to win together
We win when we move as one system, with product, styling, channels and experience all aligned around the customer.
Wellbeing matters
New Look is more than just a job, we’re a community. That’s why we provide wellbeing programmes that support our colleagues right across the business.
Through our partnerships with organisations such as Retail Trust and Holate, we provide comprehensive support for our employees' physical, financial, and mental wellbeing. Alongside these partnerships, we're committed to promoting wellbeing throughout the year through a range of initiatives, including our in-house activity group, the Good Vibes Club. From social events to wellbeing-focused activities, the club creates opportunities for colleagues to connect, build meaningful relationships, and foster a positive sense of community.
Our wide-ranging benefits programmes includes access to free Virtual GP’s, cycle to work scheme, free eye tests and more.
Inclusivity matters
At New Look, no matter who you or where you come from, you can belong. Through our Allyship group, we hold regular ‘Community Conversation’ where we share ideas and stories in a safe and welcoming environment. Whether its panel talks for International Women’s Day or celebrating Pride events, together we learn, support and care for each other.
