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Our collaborative approach

We believe that a more responsible value chain is reliant on all parties working as one to achieve their goals. Together with our partners, from brands and retailers to trade unions and NGOs, we are committed to improving working conditions across our value chain.

Building lasting relationships

Long term relationships with our suppliers are key to our business model and the implementation of our sustainability strategy.
Clothing workers
Clothing workers

We aim to build trust and openness in our value chain, and through strong relationships we build a shared vision and responsibility.  We get the best results when our suppliers and their factories understand our requirements and engage with our strategies.  Our analysis shows an average relationship of thirteen years with our top 20 suppliers, who are responsible for nearly 90% of production.

Playing our part

Delivering on our ambitious targets require everyone at New Look to play their part. Our sustainability targets are embedded in our day-to-day ways of working and how we conduct our business relationships and through our Policies and Kind to Our Core transformation programme, we are constantly improving. We are following a series of purchase practices and sustainability workshops with commercial teams and have now incorporated KPI’s at department level based on suppliers’ factories and the percentage of more responsible raw materials sourced.