As a brand dedicated to giving everyone wonderful things, New Look makes all the hottest trends and latest celebrity looks totally accessible in terms of price as well as size. And everyone – absolutely everyone, regardless of age, size, ethnicity, sexual orientation, or gender – is welcome to shop at New Look.
Everyone who works at New Look wants to make the shopping experience fun – as well as safe, convenient and comfortable. And the great customer service for which we’re admired isn’t just about efficient procedures at the tillpoints; it’s about making every single customer feel that they’re truly valued. Some of our stores do allow certain groups (for example Muslim women or transgender customers) to make out-of-hours shopping appointments to safeguard their privacy. But, as New Look aims to be as inclusive as possible, the brand doesn’t operate a corporate policy unique to transgender customers. We want them to feel every bit as welcome and valued as all other New Look customers.
We are truly sorry if there’s been any incident when a transgender customer has been made to feel uncomfortable while shopping with us. Without singling out any one group for positive discrimination, we’re doing all we can to be as inclusive as possible.